FAQs

Find answers to commonly asked questions.

Glad you asked! The Shmear Society is the Einstein Bros. email and rewards program. By becoming a member of the Shmear Society, you will receive emails from us with exclusive information about new products, promotions and offers including a free bagel and shmear with purchase for signing up and a free egg sandwich with purchase on your birthday!

Please ensure you check your spam/junk folder for the email and add Einstein Bros. Bagels rewards@pxsmail.com to safe sender list. Additionally, to ensure you have indicated you want to receive emails from us, please log into your account by going to https://shared.einsteinbros.com/Login and checking the box under "Email notifications". If you are still experiencing issues please contact customer service at 1.800.BAGELME for assistance.

Depending on where you live, we may or may not have locations in your area that participate in the Shmear Society. Some locations do not accept offers so you may not get emails from us if the only nearby locations are licensed locations which are located in airports, hospitals, college campuses, military bases and hotels.

You can redeem Shmear Society rewards by visiting a participating Einstein Bros. location near you and presenting either the barcode listed on your Shmear Society email to the cashier (via mobile device or printed copy of your email) or by providing your phone # to the cashier (make sure you have added phone # to your account - visit your account page to add your phone #).

Good news! You don't need your email from us to redeem rewards - now you can redeem rewards in-store with your phone number. All you need to do is provide your phone to the cashier when you visit your local Einstein Bros. location and advise them you would like to redeem a reward. The cashier will look up your account and confirm what rewards you qualify for.

At this time our Einstein Bros. licensed locations do not accept coupons or gift cards. These locations are located in airports, hospitals, college campuses, military bases and hotels.

You now can access information regarding rewards that are available for redemption by logging into your Shmear Society account by visiting https://shared.einsteinbros.com/Login. Your available rewards are listing at the top of your account page along with restrictions for each reward including the expiration date.

The Shmear Society has recently been upgraded! What does this mean for you? You can now log into your account online by going to https://shared.einsteinbros.com/Login and creating an account if you haven't already done so. Once logged in, you will be able to view your available rewards (including reward restrictions and expiration date) and change information about your account including name, birthdate, city, state & zip code as well as whether you would like to receive emails from us (we recommend you do this so you can be sure to stay up to date on our promotions and offers). Make sure you add phone # to your account - you can now use it in-store to redeem rewards!

Go to https://shared.einsteinbros.com/Login and select "Create/Forgot Password". You will be redirected to the Password Reset page. From here input the email address associated with the Shmear Society account. An email will then be sent to you to reset the password. Simply click the "Reset Password" link in the email and you will be redirected to the password reset page. NOTE: The email address with the password reset link will come from "Customer Relations" and the sender's email address will be guest@paytronix.com.

Please ensure you check your spam/junk folder for the email. The email will have a subject line of "Password Reset Request" and come from Customer Relations (the sender email address is guest@paytronix.com).

If you are a first time user who is a member of Shmear Society but you have never accessed your account online you will need to create a new password. You can do this by selecting "Create/Forgot Password" and entering the email address associated with your Shmear Society account and inputting a new password of your choice. The password requires at least 8 characters and you must use at least one numeric and one capital letter.

We ask for your phone # for account lookup in-store only, we will not text or call you. You can provide your phone # to the cashier who can then lookup your account and access your available rewards.

As a member of the Shmear Society, we will send you a reward for a free egg sandwich with purchase for your birthday (valid for 14 days). Make sure to add your birthday to your account today!

We are so sorry to see you go! You can unsubscribe from receiving our emails by logging into your account at https://shared.einsteinbros.com/Login and unchecking the box located at the bottom of your account page under "Email notifications". You can also unsubscribe by selecting the "Unsubscribe" link on the bottom of any Shmear Society email you have received from us and you will be redirected to a page that will provide confirmation that you have been removed from our email list.

Questions

Call 1-800-BagelMe
Monday - Friday, 8:00AM - 4:00PM CT

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